BidScribe

Terms of Service

Last updated: February 2025

1. Scope

  1. These Terms of Service govern all agreements between Christian Gerloff, Brahmsstraße 7, 33775 Versmold, Germany ("Provider") and the customer regarding use of the SaaS service "BidScribe" ("Service").
  2. The Service is intended exclusively for business users (B2B).
  3. Conflicting terms of the customer do not apply.

2. Subject Matter

  1. The Provider makes available a web-based software for AI-powered proposal response generation as Software-as-a-Service.
  2. Features depend on the selected pricing tier (plan). Current features are described on the website.
  3. The Provider does not guarantee specific availability but aims for 99% uptime (excluding scheduled maintenance).

3. Registration and Account

  1. Use of the Service requires registration. The customer warrants that all information provided is accurate.
  2. The customer is responsible for keeping their credentials confidential.
  3. The customer may not transfer their account to third parties.

4. Usage Rights

  1. The Provider grants the customer a non-exclusive, non-transferable right to use the Service for the duration of the contract under these Terms.
  2. The customer retains all rights to their uploaded content and outputs generated by the Service.
  3. The Provider may use anonymized, aggregated usage data to improve the Service.

5. Pricing and Payment

  1. Prices are listed on the website. All prices are in Euros, plus applicable VAT.
  2. Billing is monthly or annual, in advance, via Stripe.
  3. The Provider reserves the right to adjust prices with 4 weeks' notice before the next billing period.
  4. In case of payment default, the Provider may suspend access to the Service.

6. Term and Termination

  1. The contract runs indefinitely and may be terminated by either party at the end of the current billing period.
  2. The right to extraordinary termination for cause remains unaffected.
  3. After termination, customer data will be deleted within 30 days unless legal retention requirements apply. The customer may request a data export before deletion.

7. Liability

  1. The Provider is fully liable for intent, gross negligence, and damages arising from injury to life, body, or health.
  2. For slight negligence, the Provider is liable only for breach of material contractual obligations. Liability is limited to foreseeable, typical damages, up to a maximum of fees paid by the customer in the preceding 12 months.
  3. Liability for indirect damages, lost profits, and data loss is excluded except in cases of intent or gross negligence.
  4. AI-generated content: The Provider does not warrant the accuracy, completeness, or suitability of content generated by the Service. The customer is responsible for reviewing and using the results.

8. Data Protection

Details on the processing of personal data can be found in our Privacy Policy.

9. Customer Obligations

  1. The customer may not use the Service in an abusive manner or allow third parties to do so.
  2. The customer may not upload or process unlawful content.
  3. The customer is responsible for regular backups of their data.

10. Changes to Terms

  1. The Provider may amend these Terms with 4 weeks' notice. Changes will be communicated to the customer by email.
  2. If the customer does not object within 4 weeks of receiving notification, the amended Terms are deemed accepted.

11. Final Provisions

  1. The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction is — to the extent legally permissible — the registered office of the Provider (Versmold, Germany).
  3. If any provision is found to be invalid, the validity of the remaining provisions remains unaffected.